The SEI Difference is Strong Customer Support

Despite how smoothly or efficiently you run your laundromat, vended, multi-housing, or on-premise laundry facility, issues are bound to come up.   Profits, as well as customer satisfaction, suffer when machines are down.  Who do you turn to when things go wrong or you have service questions? Chances are it is your laundry distributor.   Supporting your laundry business is what distributors are there for, like Scott Equipment. Customer service is a key quality that you should be looking for when you partner with a distributor. It’s what makes the difference between a good laundry supplier and a great laundry supplier!

Team of Expert Laundry Consultants

It can be tough to know where to turn in the laundry industry, with a lot of conflicting information and resources. We believe in customer support and that’s why our sales, service department and support staff are considered some of the best in Texas. When you work with Scott Equipment, you have access to a team of industry leaders and you will get the following:

  • Rapid and efficient answering of questions and concerns 
  • Insights into the latest trends in the industry and top brands: Dexter Laundry, Continental Girbau, and B&C Technology 
  • Installation, preventive maintenance, and repairs done right the first time

Pre-Sales Support                

When opening or refreshing your laundry, will most likely have plenty of questions and concerns regarding manufacturers, the number of machines, what size machines to purchase, types of payment systems, and accessories. The “Scott Equipment Difference” is professional service that will help alleviate your fears and get your business off on the right foot. We offer:

  • Onsite visit analysis
  • Demographic studies
  • Equipment layout/floor plan blueprints
  • Competitive financing options
  • Start-up and marketing assistance

Post-Sales Support

There is so much that goes into a successful laundry business beyond an initial purchase! Scott Equipment prides ourselves on how we anticipate your needs, adapt our services to meet them, and offer the best post-sale support available. The “SEI Difference” includes services such as : 

  • Technical support assistance
  • On-call emergency service
  • Factory warranty repairs
  • Ongoing business consulting

Strong customer service is just one factor that makes for great laundry distributor experience.  If you’re not getting all of this support – and more – from your current distributor, then it’s time to experience a change! If you’re in our service area, we’d love to partner with you! Learn more about why you should partner with Scott Equipment, or contact us today to get started!